Contents of Frameworx 19.0

Diagram Hierarchy

• 1
• 1. Market/Sales Management Domain
• 1.1.1 Market Strategy & Policy
• 1.1.1.1 Gather & Analyze Market Information
• 1.1.1.2 Establish Market Strategy
• 1.1.1.3 Establish Market Segments
• 1.1.1.4 Link Market Segments & Products
• 1.1.1.5 Gain Commitment to Marketing Strategy
• 1.1.11 Contact/Lead/Prospect Management
• 1.1.11.1 Manage Sales Contact
• 1.1.11.1.2 Develop Sales Contact
• 1.1.11.2 Manage Sales Lead
• 1.1.11.2.2 Develop Sales Lead
• 1.1.11.3 Manage Sales Prospect
• 1.1.11.3.2 Develop Sales Prospect
• 1.1.12 Market Performance Management
• 1.1.13 Sales Performance Management
• 1.1.14 Marketing Communications
• 1.1.14.3 Develop Marketing Communication
• 1.1.14.4 Deliver Marketing Communication Collateral
• 1.1.14.5 Monitor Marketing Communication Effectiveness
• 1.1.15 Marketing Campaign Management
• 1.1.15.3 Develop Marketing Campaign
• 1.1.15.4 Launch Marketing Campaign
• 1.1.15.5 Monitor Marketing Campaign Effectiveness
• 1.1.16 Brand Management
• 1.1.17 Market Research
• 1.1.18 Advertising
• 1.1.19 Loyalty Program Management
• 1.1.19.1 Loyalty Program Development & Retirement
• 1.1.19.1.1 Define Loyalty Program Requirements
• 1.1.19.1.2 Develop Loyalty Program Strategy
• 1.1.19.1.3 Develop Loyalty Program
• 1.1.19.1.3.1 Define Loyalty Program
• 1.1.19.1.3.4 Develop Loyalty Program Partnership
• 1.1.19.2 Loyalty Program Operation
• 1.1.19.2.1 Become Loyalty Program Participant
• 1.1.19.2.1.2 Join Loyalty Program
• 1.1.19.2.1.3 Provide Loyalty Program Participant Package
• 1.1.19.2.2 Earn Loyalty Program Currency
• 1.1.19.2.2.2 Earn Loyalty Program Currency From Enterprise Partner
• 1.1.19.2.3 Earn Loyalty Program Reward
• 1.1.19.2.4 Redeem Loyalty Program Currency
• 1.1.19.2.5 Manage Loyalty Program Account
• 1.1.19.2.5.3 Provide Loyalty Account Communication
• 1.1.19.2.6 Leave Loyalty Program
• 1.1.19.2.7 Provide Loyalty Program Operation Report
• 1.1.2 Sales Strategy & Planning
• 1.1.3 Sales Forecasting
• 1.1.3.2 Gather Forecast Data
• 1.1.3.3 Develop Sales Forecast
• 1.1.5 Sales Development
• 1.1.5.1 Monitor Sales & Channel Best Practice
• 1.1.5.2 Develop Sales & Channel Proposals
• 1.1.5.3 Develop New Sales Channels & Processes
• 1.1.7 Market Sales Support & Readiness
• 1.1.7.7 Support Selling
• 1.1.7.9 Manage Sales Inventory
• 1.1.8 Sales Channel Management
• 1.1.9 Selling
• 1.1.9.1 Qualify & Educate Customer
• 1.1.9.3 Acquire Sales Prospect Data
• 1.1.9.4 Cross/Up Sell
• 1.1.9.4 Develop Sales Proposal
• 1.1.9.5 Negotiate Sales/Contract
• 1.1.9.6 Manage Sales Accounts
• 1.2.1 Product & Offer Portfolio Planning
• 1.2.1.1 Gather & Analyze Product Information
• 1.2.1.2 Establish Product Portfolio Strategy
• 1.2.1.3 Produce Product Portfolio Business Plans
• 1.2.1.4 Gain Commitment to Product Business Plans
• 1.2.11 Product Inventory Management
• 1.2.11.7 Product Lifecycle Management
• 1.2.11.7.1 Product Lifecycle Administration
• 1.2.11.7.2 Product Pricing
• 1.2.2 Product & Offer Capability Delivery
• 1.2.2.1 Define Product Capability Requirements
• 1.2.2.2 Capture Product Capability Shortfalls
• 1.2.2.3 Approve Product Business Case
• 1.2.2.4 Deliver Product Capability
• 1.2.2.5 Manage Handover to Product Operations
• 1.2.2.6 Manage Product Capability Delivery Methodology
• 1.2.4 Product Support & Readiness
• 1.2.4.1 Support Customer QoS/SLA
• 1.2.4.2 Manage Product Offering Inventory
• 1.2.5 Product Configuration Management
• 1.2.6 Product Performance Management
• 1.2.7 Product Specification & Offering Development & Retirement
• 1.2.7.1 Product Specification Development & Retirement
• 1.2.7.1.1 Gather & Analyze New Product Specification Ideas
• 1.2.7.1.2 Develop New Product Specification Business Proposal
• 1.2.7.1.2.5 Prepare New Product Specification Business Proposal
• 1.2.7.1.3 Develop Detailed Product Specification
• 1.2.7.1.3.1 Develop Detailed Product Commercial Specifications
• 1.2.7.1.3.6 Manage Product Utilization Policy
• 1.2.7.2 Product Offering Development & Retirement
• 1.2.7.2.1 Product Offering Lifecycle Management
• 1.2.7.2.1.1 Gather & Analyze New Product Offering Ideas
• 1.2.7.2.1.2 Develop New Product Offering Business Proposal
• 1.2.7.2.1.2.6 Provide New Product Offering Business Proposal Notification
• 1.2.7.2.1.3 Develop Detailed Product Offering
• 1.2.7.2.1.3.1 Develop Detailed Product Offering Commercial Specifications
• 1.2.7.2.1.4 Conduct Product Offering Acceptance Testing
• 1.2.7.2.1.4.1 Manage Product Offering Acceptance Testing
• 1.2.7.2.1.6 Manage Product Offering Exit
• 1.2.7.2.1.7 Rollout/Launch Product Offering
• 1.2.7.2.2 Product Offering Pricing
• 1.2.7.2.2.1 Standard Product Offering Pricing
• 1.2.7.2.2.1.1 Set Product Offering Price
• 1.2.7.2.2.1.2 Develop Product Offering Pricing Plan
• 1.2.7.2.2.1.3 Modify Product Offering Price
• 1.2.7.2.2.1.5 Provide Product Offering Price Notification
• 1.2.7.2.2.2 Policy-based Product Offering Pricing
• 1.2.7.2.2.3 Algorithmic Product Offering Pricing
• 1.2.7.2.2.3.1 Develop Algorithmic Product Offering Pricing Matrix Specification
• 1.2.7.2.2.3.2 Develop Algorithmic Product Offering Pricing Matrix
• 1.2.7.2.2.4 Feature/Property Product Offering Pricing
• 1.2.7.2.3 Product Offering Cataloging
• 1.2.7.2.3.2 Develop Product Offering Catalog
• 1.2.7.2.4 Product Offering Agreement Management
• 1.2.7.2.6 Product Offering Promotion Development
• 1.2.7.2.6.3 Develop Product Offering Promotion
• 1.2.7.2.6.4 Start Product Offering Promotion
• 1.2.7.2.6.5 Monitor Product Offering Promotion Effectiveness
• 1.2.8 Product Capacity Management
• 1.2.9 Product Offering Purchasing
• 1.2.9.1 Initiate Product Offering Purchase
• 1.2.9.1.1 Select Outbound Purchase Party
• 1.2.9.1.2 Create Product Offering Purchase
• 1.2.9.2 Manage Product Offering Purchase Selection
• 1.2.9.2.1 Make Product Offering Purchase Selection
• 1.2.9.2.1.1 Make Product Offering Purchase Choice
• 1.2.9.2.1.2 Specify Product Offering Purchase Quantity
• 1.2.9.2.4 Return Product Offering Purchase
• 1.2.9.3 Track & Manage Product Offering Purchase
• 1.2.9.5 Complete Product Offering Purchase
• 1.2.9.7 Cancel Product Offering Purchase
• 1.2.9.8 Report Product Offering Purchase
• 1.3. Customer Management Domain
• 1.3.1 Customer Support & Readiness
• 1.3.1.1 Support Customer Interface Management
• 1.3.1.2 Support Order Handling
• 1.3.1.3 Support Problem Handling
• 1.3.1.4 Support Retention & Loyalty
• 1.3.1.5 Manage Customer Inventory
• 1.3.1.6 Support Bill Invoice Management
• 1.3.1.7 Support Bill Payments & Receivables Management
• 1.3.1.8 Support Bill Inquiry Handling
• 1.3.10 Bill Payments & Receivables Management
• 1.3.10.2 Manage Customer Payments
• 1.3.10.3 Manage Customer Debt Collection
• 1.3.11 Bill Inquiry Handling
• 1.3.11.1 Create Customer Bill Inquiry Report
• 1.3.11.2 Assess Customer Bill Inquiry Report
• 1.3.11.3 Authorize Customer Bill Invoice Adjustment
• 1.3.11.4 Track & Manage Customer Bill Inquiry Resolution
• 1.3.11.5 Report Customer Bill Inquiry
• 1.3.12 Manage Billing Events
• 1.3.12.1 Enrich Billing Events
• 1.3.12.2 Guide Billing Events
• 1.3.12.3 Mediate Billing Events
• 1.3.12.4 Report Billing Event Records
• 1.3.13 Charging
• 1.3.14 Manage Balances
• 1.3.17 Apply Pricing, Discounting, Adjustments & Rebates
• 1.3.2 Customer Experience Management
• 1.3.2.1 Customer Experience Maturity Assessment
• 1.3.2.4 Mapping and Analysis of Experience Lifecycles
• 1.3.2.4.1 Select Journey
• 1.3.2.4.1.1 Select Touchpoint
• 1.3.2.4.3 Analyze Journey
• 1.3.3 Order Handling
• 1.3.3.1 Determine Customer Order Feasibility
• 1.3.3.5 Issue Customer Orders
• 1.3.3.7 Report Customer Order Handling
• 1.3.3.8 Manage Order Fallout
• 1.3.3.9 Customer Order Orchestration
• 1.3.4 Customer Management
• 1.3.4.1 Enable Retention & Loyalty
• 1.3.4.1.1 Build Customer Insight
• 1.3.4.1.2 Analyze & Manage Customer Risk
• 1.3.4.1.3 Personalize Customer Profile for Retention & Loyalty
• 1.3.4.1.4 Validate Customer Satisfaction
• 1.3.4.2 Establish Customer Relationship
• 1.3.5 Customer Interaction Management
• 1.3.5.9 Customer Interface Management
• 1.3.5.9.2 Manage Request (Including Self Service)
• 1.3.5.9.3 Analyze & Report on Customer
• 1.3.5.9.4 Mediate & Orchestrate Customer Interactions
• 1.3.6 Customer Information Management
• 1.3.7 Problem Handling
• 1.3.7.1 Isolate Customer Problem
• 1.3.7.1 Isolate Customer Problem Flow
• 1.3.7.2 Report Customer Problem
• 1.3.7.2 Report Customer Problem Flow
• 1.3.7.3 Track & Manage Customer Problem
• 1.3.7.3 Track & Manage Customer Problem Flow
• 1.3.7.4 Close Customer Problem Report
• 1.3.7.4 Close Customer Problem Report Flow
• 1.3.7.5 Create Customer Problem Report
• 1.3.7.5 Create Customer Problem Report Flow
• 1.3.7.6 Correct & Recover Customer Problem
• 1.3.7.6 Correct & Recover Customer Problem Flow
• 1.3.8 Customer QoS/SLA Management
• 1.3.8.1 Assess Customer QoS/SLA Performance
• 1.3.8.2 Manage QoS/SLA Violation
• 1.3.8.3 Report Customer QoS Performance
• 1.3.8.4 Create Customer QoS Performance Degradation Report
• 1.3.8.5 Track & Manage Customer QoS Performance Resolution
• 1.3.9 Bill Invoice Management
• 1.3.9.2 Create Customer Bill Invoice
• 1.3.9.3 Produce & Distribute Bill
• 1.4. Service Management Domain
• 1.4.1 Service Strategy & Planning
• 1.4.1.1 Gather & Analyze Service Information
• 1.4.1.2 Manage Service Research
• 1.4.1.3 Establish Service Strategy & Goals
• 1.4.1.4 Define Service Support Strategies
• 1.4.1.5 Produce Service Business Plans
• 1.4.1.6 Develop Service Partnership Requirements
• 1.4.1.7 Gain Enterprise Commitment to Service Strategies
• 1.4.2 Service Capability Delivery
• 1.4.2.1 Map & Analyze Service Requirements
• 1.4.2.2 Capture Service Capability Shortfalls
• 1.4.2.3 Gain Service Capability Investment Approval
• 1.4.2.4 Design Service Capabilities
• 1.4.2.5 Enable Service Support & Operations
• 1.4.2.6 Manage Service Capability Delivery
• 1.4.2.7 Manage Handover to Service Operations
• 1.4.3 Service Development & Retirement
• 1.4.3.1 Gather & Analyze New Service Ideas
• 1.4.3.3 Develop New Service Business Proposal
• 1.4.3.4 Develop Detailed Service Specifications
• 1.4.3.5 Manage Service Development
• 1.4.3.6 Manage Service Deployment
• 1.4.4 SM&O Support & Readiness
• 1.4.4.1 Manage Service Inventory
• 1.4.4.2 Enable Service Configuration & Activation
• 1.4.4.3 Support Service Problem Management
• 1.4.4.4 Enable Service Quality Management
• 1.4.5 Service Configuration & Activation
• 1.4.5.1 Design Solution
• 1.4.5.2 Allocate Specific Service Parameters to Services
• 1.4.5.3 Track & Manage Service Provisioning
• 1.4.5.4 Implement, Configure & Activate Service
• 1.4.5.5 Test Service End-to-End
• 1.4.5.6 Issue Service Orders
• 1.4.5.7 Report Service Provisioning
• 1.4.5.9 Recover Service
• 1.4.6 Service Problem Management
• 1.4.6.1 Create Service Trouble Report
• 1.4.6.1 Create Service Trouble Report Flow
• 1.4.6.2 Diagnose Service Problem
• 1.4.6.2 Diagnose Service Problem Flow
• 1.4.6.3 Correct & Resolve Service Problem
• 1.4.6.3 Correct & Resolve Service Problem Flow
• 1.4.6.4 Track & Manage Service Problem
• 1.4.6.4 Track & Manage Service Problem Flow
• 1.4.6.5 Report Service Problem
• 1.4.6.5 Report Service Problem Flow
• 1.4.6.6 Close Service Trouble Report Flow
• 1.4.6.7 Survey & Analyze Service Problem
• 1.4.6.7 Survey & Analyze Service Problem Flow
• 1.4.7 Service Quality Management
• 1.4.7.1 Monitor Service Quality
• 1.4.7.2 Analyze Service Quality
• 1.4.7.3 Improve Service Quality
• 1.4.7.4 Report Service Quality Performance
• 1.4.7.5 Create Service Performance Degradation Report
• 1.4.7.6 Track & Manage Service Quality Performance Resolution
• 1.4.8 Service Guiding & Mediation
• 1.4.8.1 Mediate Service Usage Records
• 1.5. Resource Management Domain
• 1.5.1 Resource Strategy & Planning
• 1.5.1.1 Gather & Analyze Resource Information
• 1.5.1.2 Manage Resource Research
• 1.5.1.3 Establish Resource Strategy & Architecture
• 1.5.1.4 Define Resource Support Strategies
• 1.5.1.5 Produce Resource Business Plans
• 1.5.1.6 Develop Resource Partnership Requirements
• 1.5.1.7 Gain Enterprise Commitment to Resource Plans
• 1.5.10 Resource Mediation & Reporting
• 1.5.10.1 Mediate Resource Usage Records
• 1.5.2 Resource Capability Delivery
• 1.5.2.1 Map & Analyze Resource Requirements
• 1.5.2.2 Capture Resource Capability Shortfalls
• 1.5.2.3 Gain Resource Capability Investment Approval
• 1.5.2.4 Design Resource Capabilities
• 1.5.2.5 Enable Resource Support & Operations
• 1.5.2.6 Manage Resource Capability Delivery
• 1.5.2.7 Manage Handover to Resource Operations
• 1.5.3 Resource Development & Retirement
• 1.5.3.1 Gather & Analyze New Resource Ideas
• 1.5.3.3 Develop New Resource Business Proposal
• 1.5.3.4 Develop Detailed Resource Specifications
• 1.5.3.5 Manage Resource Development
• 1.5.3.6 Manage Resource Deployment
• 1.5.3.7 Manage Resource Exit
• 1.5.4 RM&O Support & Readiness
• 1.5.4.1 Enable Resource Provisioning
• 1.5.4.2 Enable Resource Performance Management
• 1.5.4.3 Support Resource Trouble Management
• 1.5.4.4 Enable Resource Data Collection & Distribution
• 1.5.4.5 Manage Resource Inventory
• 1.5.4.7 Manage Logistics
• 1.5.4.7 Manage Number Portability
• 1.5.4.7.5 Track & Manage Number Portability Requests
• 1.5.5 Workforce Management
• 1.5.5.1 Manage Schedules & Appointments
• 1.5.5.4 Plan and Forecast Workforce Management
• 1.5.5.5 Administer and Configure Workforce Management
• 1.5.5.7 Manage Work Order Lifecycle
• 1.5.6 Resource Provisioning
• 1.5.6.1 Allocate & Install Resource
• 1.5.6.2 Configure & Activate Resource
• 1.5.6.3 Test Resource
• 1.5.6.4 Track & Manage Resource Provisioning
• 1.5.6.5 Report Resource Provisioning
• 1.5.6.7 Issue Resource Orders
• 1.5.6.8 Recover Resource
• 1.5.7 Resource Data Collection & Distribution
• 1.5.7.1 Collect Management Information & Data
• 1.5.7.2 Process Management Information & Data
• 1.5.7.3 Distribute Management Information & Data
• 1.5.8 Resource Trouble Management
• 1.5.8.1 Survey & Analyze Resource Trouble
• 1.5.8.1 Survey & Analyze Resource Trouble Flow
• 1.5.8.2 Localize Resource Trouble
• 1.5.8.2 Localize Resource Trouble Flow
• 1.5.8.3 Correct & Resolve Resource Trouble
• 1.5.8.3 Correct & Resolve Resource Trouble Flow
• 1.5.8.3.8 Heal Resource Trouble
• 1.5.8.4 Track & Manage Resource Trouble
• 1.5.8.4 Track & Manage Resource Trouble Flow
• 1.5.8.5 Report Resource Trouble
• 1.5.8.5 Report Resource Trouble Flow
• 1.5.8.6 Close Resource Trouble Report Flow
• 1.5.8.6 Create Resource Trouble Report
• 1.5.8.7 Create Resource Trouble Report Flow
• 1.5.9 Resource Performance Management
• 1.5.9.1 Monitor Resource Performance
• 1.5.9.2 Analyze Resource Performance
• 1.5.9.3 Control Resource Performance
• 1.5.9.4 Report Resource Performance
• 1.5.9.5 Create Resource Performance Degradation Report
• 1.5.9.6 Track & Manage Resource Performance Resolution
• 1.6. Business Partner Domain
• 1.6.1 Party Strategy & Planning
• 1.6.1.1 Develop Party Security Strategy
• 1.6.10 Party Problem Handling
• 1.6.10.1 Receive Party Problem
• 1.6.10.2 Assess Party Problem
• 1.6.10.2.1 Involve External Party in Party Problem Assessment
• 1.6.10.2.4 Isolate Party Problem
• 1.6.10.3 Submit Party Problem
• 1.6.10.4 Report Party Problem Resolution
• 1.6.10.4 Track Party Problem
• 1.6.10.5 Resolve Party Problem
• 1.6.10.6 Manage Party Problem
• 1.6.10.7 Report Party Problem
• 1.6.11 Party Performance Management
• 1.6.11.1 Monitor & Control Party Performance
• 1.6.11.2 Track & Manage Party Performance Resolution
• 1.6.11.3 Report Party Performance
• 1.6.11.4 Close Party Performance Degradation Report
• 1.6.11.5 Initiate Party Performance Degradation Report
• 1.6.12.15.2 Party Bill/Invoice Control
• 1.6.15 Party Bill/Invoice Management
• 1.6.15.1 Party Bill/Invoice Process Management
• 1.6.15.3 Party Bill/Invoice Lifecycle Management
• 1.6.15.3.1 Apply Party Pricing, Discounting, Adjustments & Rebates
• 1.6.15.3.2 Create Party Bill/Invoice
• 1.6.15.3.4 Manage Party Bill/Invoice Archive
• 1.6.15.3.5 Receive Party Bill/Invoice
• 1.6.15.4 Unique Revenue Handling for Specific Parties
• 1.6.15.4.1 Perform Partner Roaming Billing
• 1.6.15.4.2 Handle Interconnect Partner Billing
• 1.6.15.4.3 Handle MVNO&MVNE& Retailer Billing
• 1.6.15.4.6 Handle Content Partner Billing
• 1.6.15.4.6.1 Handle Carrier Cramming Content Partner Disputes
• 1.6.15.4.8 Handle Clearing House Billing
• 1.6.16 Party Bill Payments & Receivables
• 1.6.16.1 Party Payment Handling
• 1.6.16.1 Party Payment Management
• 1.6.16.1.1.1 Receive Party Payment
• 1.6.16.1.2 Remit Party Payment
• 1.6.16.1.3 Apply Party Payment
• 1.6.16.1.3.3 Resolve Unapplied Party Payment
• 1.6.16.1.4 Handle Party Overpayment
• 1.6.16.1.5 Handle Party Underpayment
• 1.6.16.2 Party Account Balance Management
• 1.6.16.2 Party Payment Method Management
• 1.6.16.2.1 Manage Party Payment Method Type
• 1.6.16.2.1.1 Define Payment Method Type
• 1.6.16.2.2 Manage Party Payment Method
• 1.6.16.3 Party Payment Plan Administration
• 1.6.16.3.1 Prepare Party Payment Plan
• 1.6.16.4 Party Debt Collection
• 1.6.16.4.1 Develop Party Debt Collection Strategy
• 1.6.16.4.2 Manage Overdue Party Bill/Invoice
• 1.6.16.4.2.5 Take Party Debt Collection Further Action
• 1.6.16.4.3 Manage Aged Party Debt Portfolio
• 1.6.16.4.3.2 Manage Party Debt Write-off
• 1.6.17 Party Charging
• 1.6.18 Party Revenue Sharing and Settlement
• 1.6.18.1 Party Revenue Sharing Model Development
• 1.6.18.1.1 Manage Party Revenue Sharing Model Specification
• 1.6.18.1.2 Define Party Revenue Sharing Model
• 1.6.18.2 Party Revenue Sharing Agreement Management
• 1.6.18.3 Party Revenue Share Determination
• 1.6.18.3.3 Identify Revenue Share Items
• 1.6.18.4 Party Revenue Sharing Reconciliation
• 1.6.18.4.2 Reconcile Party Revenue Share
• 1.6.19 Party Billing Event Management
• 1.6.19.2 Guide Party Billing Event
• 1.6.19.3 Mediate Party Billing Event
• 1.6.19.4 Report Party Billing Events
• 1.6.2 Party Tender Management
• 1.6.2.1 Determine the Sourcing Requirements
• 1.6.2.2 Determine Potential Parties
• 1.6.2.3 Manage the Tender Process
• 1.6.2.4 Gain Tender Decision Approval
• 1.6.20 Party Bill Inquiry Handling
• 1.6.20.1 Receive Party Bill Inquiry
• 1.6.20.2 Submit Party Bill Inquiry
• 1.6.20.3 Resolve Party Bill Inquiry
• 1.6.20.4 Manage Party Bill Inquiry
• 1.6.20.5 Report Party Bill Inquiry
• 1.6.21 Manage Party Inventory
• 1.6.21.3.1 Authorize Party Bill Invoice Adjustment
• 1.6.3 Party Relationship Development & Retirement
• 1.6.3.1 Party Relationship Management
• 1.6.3.1.2 Manage Party Relationship
• 1.6.3.1.5 Collect Party Data
• 1.6.3.1.6 Develop Party Relationship
• 1.6.3.1.7 Onboard Party Identity
• 1.6.3.2 Party Demographic Collection
• 1.6.3.3 Party Profiling
• 1.6.4 Party Offering Development & Retirement
• 1.6.4.1 On-board Party Product Specification & Offering
• 1.6.4.2 Off-Board Party Offering & Specification
• 1.6.4.2.2 Off-Board Party Product Specification
• 1.6.5 Party Agreement Management
• 1.6.5.1 Prepare Party Agreement
• 1.6.5.1.1 Begin Party Agreement Preparation
• 1.6.5.2 Manage Party Agreement Commercial Negotiations
• 1.6.5.3 Gain Approval for Party Agreement
• 1.6.6 Party Support & Readiness
• 1.6.6.1 Support Party Requisition Management
• 1.6.6.2 Support Party Problem Reporting & Management
• 1.6.6.3 Support Party Performance Management
• 1.6.6.4 Support Party Settlements & Payments Management
• 1.6.6.5 Support Party Interface Management
• 1.6.7 Party Privacy Management
• 1.6.7.1 Party Privacy Management Definition
• 1.6.7.2 Party Privacy Profile Type Development
• 1.6.7.3 Party Privacy Profile Management
• 1.6.8 Party Order Handling
• 1.6.8.1 Select External Party for Party Order
• 1.6.8.2 Determine Party Pre-Order Feasibility
• 1.6.8.3 Track & Manage Party Orders
• 1.6.8.4 Receive & Accept Party Order
• 1.6.8.6 Report Party Orders
• 1.6.9 Party Interaction Management
• 1.6.9.1 Log Party Interaction
• 1.6.9.5 Handle Party Interaction (Including Self Service)
• 1.6.9.6 Analyze & Report Party Interactions
• 1.6.9.7 Mediate & Orchestrate Party Interactions
• 1.7. Enterprise Domain
• 1.7.1 Strategic & Enterprise Planning
• 1.7.1.1 Strategic Business Planning
• 1.7.1.2 Business Development
• 1.7.1.3 Enterprise Architecture Management
• 1.7.1.4 Group Enterprise Management
• 1.7.2 Enterprise Risk Management
• 1.7.2.1 Business Continuity Management
• 1.7.2.2 Security Management
• 1.7.2.3 Fraud Management
• 1.7.2.3.1 Fraud Policy Management
• 1.7.2.3.2 Fraud Operations Support
• 1.7.2.3.3 Fraud Operations Management
• 1.7.2.5 Insurance Management
• 1.7.2.6 Revenue Assurance Management
• 1.7.2.6.2 Manage Revenue Assurance Operations
• 1.7.3 Enterprise Effectiveness Management
• 1.7.3.2 Enterprise Quality Management
• 1.7.3.3 Program & Project Management
• 1.7.3.4 Enterprise Performance Assessment
• 1.7.3.4.5 Metric Management
• 1.7.3.4.5.1 Metric Definition Development
• 1.7.3.4.5.2 Metric Definition Measure Development
• 1.7.3.4.5.3 Metric Measure Monitoring
• 1.7.4 Knowledge & Research Management
• 1.7.4.2 Research Management
• 1.7.4.3 Technology Scanning
• 1.7.5 Financial & Asset Management
• 1.7.5.3 Procurement Management
• 1.7.6 Stakeholder & External Relations Management
• 1.7.6.1 Corporate Communications & Image Management
• 1.7.6.2 Community Relations Management
• 1.7.6.3 Shareholder Relations Management
• 1.7.6.4 Regulatory Management
• 1.7.6.5 Legal Management
• 1.7.6.6 Board & Shares/Securities Management
• 1.7.7 Human Resources Management
• 1.7.7.1 HR Policies & Practices
• 1.7.7.3 Workforce Strategy
• 1.7.7.4 Workforce Development
• 1.7.7.5 Employee & Labor Relations Management
• 1.7.8 Common Enterprise Processes
• 1.7.8.1 Data Analytics
• 1.7.8.1.1 Data Ingestion
• 1.7.8.1.2 Data Management
• 1.7.8.1.3 Data Analysis
• 1.7.8.1.4 Analytics Consumer & Distribution Management
• 1.7.8.2 Maturity Assessment
• 1.7.8.2.1 Prepare Maturity Assessment
• 1.7.8.2.2 Collect information for Maturity Assessment
• 1.7.8.4 Data Governance
• 1.7.8.4.4 Establish DG management
• 1.8. Common Process Patterns Domain
• 1.8.1 Manage Catalogs
• 1.8.1.1 Develop Catalog Specification
• 1.8.1.2 Develop Catalog
• 1.8.2 Capacity Management
• 1.8.2.2 Specify Available Capacity
• 1.8.2.3 Capture Capacity Demand
• 1.8.2.5 Monitor Capacity
• 1.8.2.5.1 Monitor Available Capacity
• 1.8.2.5.2 Monitor Capacity Demand
• 1.8.2.6 Adjust Capacity
• 1.8.3 Configuration Specification and Configuration Management
• 1.8.3.1 Configuration Specification Management
• 1.8.3.1.1 Define Configuration Specification
• 1.8.3.1.1.3 Add Configuration Specification Constraint
• 1.8.3.1.1.5 Specify Configuration Specification Relationship
• 1.8.3.2 Configuration Management
• 1.8.3.2.1 Configure Entity
• 1.8.4 Enterprise Audit Management
• 10
• 10. Integration Infrastructure
• 100
• 102
• 103
• 105
• 106
• 11. Cross Domain Applications
• 11.2 Fallout Management
• 1169
• 1171
• 1172
• 1173
• 1174
• 1176
• 1177
• 1178
• 1179
• 1180
• 1181
• 1182
• 1184
• 1185
• 1186
• 1187
• 1188
• 1189
• 1190
• 1191
• 1192
• 1193
• 1194
• 1195
• 1196
• 1197
• 1198
• 1199
• 12
• 1200
• 1201
• 1202
• 1203
• 1204
• 1205
• 1206
• 1207
• 1208
• 1209
• 1210
• 1212
• 1213
• 1214
• 1215
• 1218
• 1219
• 1221
• 1222
• 1223
• 1224
• 1225
• 1230
• 1232
• 1234
• 1235
• 1236
• 1240
• 1241
• 1242
• 1243
• 1244
• 1245
• 1246
• 1249
• 1250
• 1252
• 1254
• 1259
• 1262
• 1272
• 1274
• 1275
• 1276
• 1277
• 1278
• 1279
• 1280
• 1281
• 1282
• 1283
• 1284
• 1289
• 1290
• 1291
• 1295
• 1296
• 1298
• 1299
• 13
• 1300
• 1301
• 1302
• 1303
• 1304
• 1305
• 1306
• 1307
• 1315
• 1316
• 1317
• 1318
• 1319
• 1320
• 1321
• 1322
• 1323
• 1324
• 1325
• 1326
• 1327
• 1330
• 1331
• 1332
• 1333
• 1334
• 1335
• 1338
• 1341
• 1357
• 1361
• 1368
• 1369
• 1370
• 1371
• 1378
• 1379
• 1380
• 1384
• 1386
• 1387
• 14
• 1430
• 1431
• 1435
• 1437
• 1447
• 1449
• 1451
• 1452
• 1455
• 1458
• 1464
• 1480
• 1482
• 1483
• 1485
• 1486
• 1487
• 15
• 1503
• 1504
• 1505
• 1506
• 1507
• 1509
• 1511
• 1512
• 1516
• 1522
• 1523
• 1524
• 1525
• 1532
• 1535
• 1539
• 1540
• 1546
• 1555
• 1556
• 1557
• 1564
• 1565
• 1566
• 1570
• 1580
• 1582
• 1584
• 1585
• 1590
• 1593
• 1595
• 1597
• 1599
• 16
• 1600
• 1601
• 1602
• 1603
• 1606
• 1607
• 1610
• 1612
• 1614
• 1615
• 1616
• 1617
• 1622
• 1623
• 1624
• 1625
• 1626
• 1627
• 1628
• 1631
• 1632
• 1633
• 1635
• 1636
• 1643
• 1644
• 1649
• 1650
• 1651
• 1655
• 1656
• 1657
• 1658
• 1659
• 1662
• 1663
• 1664
• 1665
• 1668
• 1670
• 1671
• 1675
• 1690
• 1692
• 1694
• 1696
• 1698
• 1735
• 1737
• 1739
• 1742
• 1744
• 1746
• 1748
• 1750
• 1752
• 1754
• 1779
• 1788
• 1789
• 1790
• 1798
• 1799
• 18
• 1800
• 1808
• 1809
• 1810
• 1853
• 1857
• 1858
• 1885
• 1896
• 1907
• 1910
• 1918
• 1924
• 1947
• 1949
• 1951
• 1981
• 1984
• 1987
• 2
• 2. Product Management Domain
• 20
• 21
• 2128
• 2138
• 2152
• 22
• 23
• 2338
• 2345
• 2358
• 2361
• 2364
• 2367
• 2375
• 2376
• 2380
• 2383
• 2386
• 2389
• 2392
• 2395
• 2399
• 24
• 2402
• 2405
• 2409
• 2412
• 2415
• 2418
• 2425
• 2428
• 2431
• 2437
• 2438
• 2439
• 2440
• 2443
• 2446
• 2447
• 2449
• 2460
• 2461
• 2462
• 2463
• 2467
• 2471
• 2475
• 2486
• 2487
• 2489
• 2493
• 25
• 2501
• 2506
• 2511
• 2514
• 2523
• 2537
• 2546
• 2563
• 2570
• 2576
• 2582
• 2588
• 26
• 2620
• 2626
• 2629
• 2631
• 2634
• 2637
• 2640
• 2643
• 2646
• 2648
• 2650
• 2652
• 2655
• 2658
• 2661
• 2664
• 2666
• 2668
• 2670
• 2673
• 2675
• 2677
• 2679
• 2681
• 2683
• 2686
• 2688
• 2690
• 2693
• 2695
• 2698
• 27
• 2700
• 2754
• 2758
• 2761
• 2764
• 2767
• 2772
• 2775
• 2778
• 2781
• 2784
• 2787
• 2790
• 2796
• 2799
• 28
• 2802
• 2805
• 2808
• 2811
• 2814
• 2817
• 2820
• 2823
• 2826
• 2829
• 2832
• 2835
• 2838
• 2841
• 2844
• 2847
• 2850
• 2853
• 289
• 29
• 292
• 297
• 3
• 3. Market/Sales Management
• 3.10 Solution Management
• 3.11 Sales Account Management
• 3.2 Sales Aids
• 3.3 M/S Compensation & Results
• 3.4 M/S Channel Sales Management
• 3.7 M/S Sales Portals
• 3.8 Contract Management
• 3.9 Campaign & Funnel Management
• 3.9.1 Campaign Management
• 30
• 302
• 303
• 305
• 308
• 31
• 310
• 314
• 315
• 317
• 319
• 32
• 321
• 323
• 325
• 327
• 329
• 33
• 331
• 333
• 335
• 337
• 339
• 34
• 341
• 343
• 345
• 347
• 35
• 350
• 352
• 354
• 357
• 36
• 360
• 363
• 367
• 37
• 370
• 373
• 375
• 377
• 38
• 383
• 385
• 388
• 39
• 391
• 394
• 397
• 399
• 4
• 4. Product Management Domain
• 40
• 402
• 404
• 406
• 41
• 411
• 414
• 416
• 419
• 42
• 422
• 429
• 43
• 430
• 44
• 448
• 45
• 46
• 460
• 464
• 467
• 47
• 476
• 48
• 480
• 482
• 484
• 5
• 5. Customer Management Domain
• 5.1 Customer Information Management
• 5.10 Billing Inquiry, Dispute & Adjustment Management
• 5.13 Billing Account Management
• 5.14 Collection Management
• 5.15 Bill Calculation
• 5.17 Case Management
• 5.18 Customer SLA Management
• 5.19 Charge Calculation and Balance Management
• 5.2 Transactional Document Production
• 5.20 Billing Events Management
• 5.21 Customer Loyalty Management
• 5.22 Customer & Network Care
• 5.22.1 Role-Based Portal
• 5.22.2 Center Administration
• 5.22.2.1 Center Productivity Management
• 5.22.3 Contact Channel Management
• 5.23 Privacy Dashboard
• 5.3 Customer Order Management
• 5.3.1 Customer Order Establishment
• 5.3.1.2 Customer and Product Data Collection
• 5.3.11 Customer Order Workflow Management
• 5.4 Customer Self Management
• 5.5 Customer Insight Management
• 5.6 Customer Service Representative Toolbox
• 5.6.3 CSR Billing
• 5.8 Customer Problem Management
• 5.9 Receivables Management
• 5.9.4 Payment Management
• 50
• 51
• 52
• 53
• 54
• 543
• 544
• 546
• 547
• 548
• 549
• 55
• 551
• 552
• 554
• 555
• 556
• 56
• 560
• 561
• 565
• 566
• 567
• 568
• 574
• 575
• 576
• 577
• 578
• 579
• 58
• 580
• 581
• 582
• 584
• 585
• 587
• 588
• 59
• 590
• 592
• 595
• 597
• 6
• 6. Service Management Domain
• 6.2 Service Inventory Management
• 6.3 Service Order Management
• 6.3.2 Service Order Orchestration
• 6.3.4 Service Design/Assign
• 6.3.9 Service Order Establishment
• 6.3.9.3 Service Availability
• 6.5 Service Problem Management
• 6.7 Service Performance Management
• 6.8 Service Test Management
• 6.9 Service Quality Management
• 60
• 600
• 61
• 62
• 63
• 632
• 636
• 64
• 65
• 66
• 67
• 68
• 69
• 7
• 7. Resource Management Domain
• 7.1 Resource Lifecycle Management
• 7.10 Fault Management
• 7.11 Resource Test Management
• 7.12 Workforce Management
• 7.13 Network Number Inventory Management
• 7.13.2 Number Portability
• 7.14 Usage Management
• 7.17 Resource Catalog Management
• 7.2 Resource Inventory Management
• 7.3 Resource Order Management
• 7.3.1 Resource Order Orchestration
• 7.3.2 Resource Service Order Validation
• 7.3.3 Resource Design / Assign
• 7.4 Resource Domain Management
• 7.5 Resource Process Management (Workflow/Integration)
• 7.9 Resource Performance Management
• 70
• 704
• 71
• 72
• 726
• 73
• 74
• 75
• 757
• 76
• 760
• 761
• 764
• 77
• 771
• 775
• 776
• 78
• 787
• 788
• 79
• 793
• 796
• 8
• 8. Supplier/Partner Domain
• 8.2 Supplier/Partner Management
• 8.2.5 Supplier/Partner Reconciliation Management
• 80
• 800
• 801
• 802
• 804
• 805
• 806
• 807
• 81
• 811
• 814
• 815
• 816
• 818
• 819
• 82
• 820
• 821
• 822
• 823
• 824
• 825
• 827
• 829
• 83
• 830
• 832
• 833
• 834
• 837
• 84
• 841
• 843
• 847
• 85
• 851
• 857
• 86
• 860
• 865
• 868
• 87
• 872
• 876
• 878
• 88
• 886
• 888
• 889
• 89
• 896
• 899
• 9
• 9. Enterprise Domain
• 9.1 Revenue Assurance Management
• 9.10 Supply Chain Management
• 9.2 HR Management
• 9.3 Financial Management
• 9.3.1 Financial Core Operations
• 9.4 Asset Management
• 9.4.1 Corporate Real Estate
• 9.5 Security Management
• 9.5.1 Corporate Security
• 9.6 Knowledge Management
• 9.6.1 Intellectual Asset Management
• 9.6.2 Enterprise Information and Collaboration Management
• 9.6.3 Business Intelligence (BI)
• 9.6.4 Data Management
• 9.6.5 Content Management
• 9.6.5.1 Knowledge Hosting and Sharing
• 9.6.5.2 CM Authoring and Compilation
• 9.9 Administrative Services
• 904
• 906
• 91
• 915
• 917
• 92
• 93
• 932
• 936
• 938
• 939
• 94
• 940
• 942
• 945
• 95
• 96
• 967
• 968
• 969
• 970
• 971
• 973
• 974
• 978
• 979
• 98
• 980
• 981
• 983
• 984
• 985
• 99
• A/R Management
• Accounts Payable
• Adjustments
• Advertising
• Affiliates
• All Frameworx Start Here
• Anomaly Management
• API Gateway
• API Lifecycle Management
• API Management
• Application Framework Level 1 Overview
• Application Security
• Assign/Procure Network Resources
• Auditing
• Awards & Recognition
• Balance Management
• Benefits Management
• BI Analytics
• BI Data Management
• BI Delivery Mechanism
• BI Performance Management
• BI Reporting
• BI Supporting Applications
• Bill Cycle Run Management
• Bill Inquiry
• Billing Account Associations Management
• Billing Account Configuration Management
• Billing Event Error Management
• Billing Event Processing
• BPMN test
• Building Access Management
• Business Partner Domain
• Business Partner Domain
• Business Process Framework Level 1 Categories
• Business Process Framework Level 1 Overview - START HERE
• Business Process Framework Top level Domain Only
• Business Process Management & Workflow
• Campaign Analytics
• Campaign Design
• Campaign Execution & Refinement
• Campaign Performance Tracking
• Capability Specification Management
• Capital Lease Management
• Case Archival
• Case Correlation & Analysis
• Case Definition and Configuration
• Case Reporting
• Case Tracking & Management
• Case Workflow
• Cash Reconciliation & Escheatment
• Catalog Management
• Center Activity Management
• Center Budget Management
• Center Compliance & Training
• Center Efficiency Tools
• Center Force & Queue Management
• Center Quality Management
• Center Time Management
• Channel Guidance and Data Capture
• Channel Infrastructure
• Charge Calculation
• CM Distribution & Acquisition
• CM Portal & Discovery
• Collection
• Collection Policy Definition and Configuration
• Collection Policy Execution and Monitoring
• Collection Settlement
• Commitment Tracking
• Common Domain
• Community Involvement
• Compensation Results Reporting
• Contract Generation
• Contract Implementation
• Contract Tracking & Storage
• Corporate Communications
• Corporate Tax
• Corporate Training
• Corporate Treasury
• CSR assurance
• CSR Billing
• CSR fulfillment
• Customer and Product Data Collection
• Customer Bill Charge Calculation
• Customer Context Map Building
• Customer Credit Management
• Customer Experience Monitoring
• Customer Hierarchy & Group Management
• Customer Interaction Collection & Storage
• Customer Loyalty Balance Management
• Customer Loyalty Prize Management
• Customer Operational Decisioning
• Customer Order Acceptance
• Customer Order Enrichment
• Customer Order Establishment
• Customer Order Item Decomposition
• Customer Order Lifecycle Management
• Customer Order Orchestration
• Customer Order Orchestration Plan Creation
• Customer Order Rules Management
• Customer Order Tracking & Management
• Customer Order Validation
• Customer Order Work Item Decomposition
• Customer Problem Diagnostics
• Customer Problem Lifecycle Management
• Customer Problem Qualification & Reception
• Customer Problem Reporting
• Customer Profile Management
• Customer Profiling
• Customer Program Management
• Customer Recommended Action
• Customer Satisfaction Validation
• Customer Self Empowered Assurance
• Customer Self Empowered Billing
• Customer Self Empowered Fulfillment
• Customer Service Representative Toolbox
• Customer SLA Analysis
• Customer SLA Collection
• Customer SLA Issue Reception
• Customer SLA Reporting
• Customer SLA Violation Management
• Customer Subscription Management
• Customer/Internal Collaboration/Chat
• Customer/Prospect Data Acquisition
• Damage Claims Management
• Dealers
• Design Solution
• Determine Access Provider
• Determine Delivery Interval
• Developers Portal
• Direct Sales Force
• Discounts Calculation
• Dispute Management
• DM Access & Transformation
• DM Data Integration & Context
• DM Data Presentation & Distribution
• DM Data Storage & Archival
• Document Archiving
• Document Delivery
• Employee Expense Reimbursement
• Employee Identification Management
• Employee Records Management
• Enterprise Application Integration
• Environmental Health & Safety Monitoring and Compliance Management
• Ethics & Compliance
• eTOM Business Process Framework Conceptual Structure
• eTOM Enterprise Management
• eTOM Enterprise Management Process Grouping
• eTOM Framework and the External Environment
• eTOM OPS Horizontal Functional Process Grouping
• eTOM OPS Vertical Process Groupings
• eTOM SID Mapping
• eTOM SIP Horizontal Functional Process Groupings
• eTOM SIP Vertical End-end Process Groupings
• Fallout Auto Correction
• Fallout Correction Assistance
• Fallout Management Interface Bus
• Fallout Manual Correction Queue Handling
• Fallout Notification
• Fallout Orchestration
• Fallout Reporting
• Fallout Rules Engine
• Fallout Technician Dashboard
• Fault Correction & Restoration
• Fault Correlation & Root Cause Analysis
• Fault Reporting & Analytics
• Fault Surveillance
• Financial Business Unit Reporting
• Financial Controls, Editing, & Reference Data
• Financial Core Operations Reporting
• Financial Reporting
• Fixed Assets
• Fleet Management
• Fraud Management
• FunctionByApp
• Funnel/Workflow Management
• GB962 Customer Life Cycle Fig 4
• General Ledger
• General Ledger Account Reconciliation
• Governmental & Regulatory Tracking & Reporting
• Implementation Planning
• Indirect Sales Portals
• Internal Sales Portals
• Invoice Generation
• IPR Declaration
• ITIL Incident Management Service Operations Fig 4.3
• ITIL Incident Management Service Operations Fig 4.3 Map Customer Layer
• ITIL Incident Management Service Operations Fig 4.3 Map Resource layer
• ITIL Incident Management Service Operations Fig 4.3 Map Service Layer
• ITIL Processes _ Horizontal Mapping
• Jeopardy Management
• Journalization
• Labor Relations
• Lawful Interception
• Lead Generation & Management
• Legal
• Location Management
• Logistics Management
• Manage Address
• Manage Appointment
• Manage Batch
• Manage Billing
• Manage Diagnostics
• Manage Inventory
• Manage Planned Infrastructure Maintenance
• Manage Planning
• Manage Product Catalog
• Manage Product Order
• Manage Service Limiter
• Manage Service Performance
• Manage Service Qualification
• Manage Trouble Ticket
• Network Number Inventory Management
• Number Portability Orchestration
• Number Portability Policy Management
• Number Portability Risk & Effectiveness Management
• Number Portability Validation
• Offer Configuration
• Offering Availability
• Off-Line Contact Channel Management
• Operations Portal
• Orchestration Management
• OSS Inventory/Data Synchronization Management
• Payment
• Payment Interface Management
• Payment Settlement
• Payment Validation & Authorization
• Payroll Management
• Performance Management & Feedback
• PKI and Digital Certificates
• Planning Design Automation
• Price Optimization
• Privacy Consent
• Privacy Data Exposure
• Privacy Profile Type Creation
• Procure Access
• Procure CPE
• Procurement
• Product Catalog Management
• Product Lifecycle Management
• Product Performance Management
• Product Strategy / Proposition Management
• Product/Service Order Decomposition
• Project Accounting
• Project Management
• Proposal Management
• QSP: TV Everywhere on Mobile Device: Activity: Problem to Solution
• RA Analysis
• RA Control and Configuration
• RA Correction & Recovery Initiation
• RA Monitoring
• RA Reporting
• RA Tracking & Management
• Real Estate Asset Capital Planning
• Real Estate Capital Construction Management
• Real Estate Facility Operations Management
• Real Estate Property & Building Portfolio and Lease Management
• Records Retention Management
• Recruitment & Staffing
• Regulatory & Compliance Management
• Regulatory Accounting
• Resource Activation
• Resource Availability
• Resource Capability Orchestration
• Resource Change Management
• Resource Commissioning & Configuration Management
• Resource Design / Assign
• Resource Discovery
• Resource Fault & Performance Data Mediation
• Resource Logistics
• Resource Order Configuration Management
• Resource Order Data Collection
• Resource Order Publication
• Resource Order Tracking & Management
• Resource Performance Analysis
• Resource Performance Monitoring
• Resource Performance Reporting
• Resource Service Order Validation
• Resource Test Command and Control
• Resource Test Lifecycle Management
• Resource Test Services
• Resource Test Strategy and Policy Management
• Resource Verification Management
• Retail Outlets
• Salary Planning
• Sales & Marketing Reporting
• Sales Account Assignment
• Sales Account Planning
• Sales Compensation
• Sales Job Aids
• Sales Negotiation
• Sales Product Support
• Service Activation Management
• Service Address Validation
• Service Assurance Control
• Service Availability Validation
• Service Capability Orchestration
• Service Catalog Management
• Service Configuration Management
• Service Data Collection
• Service Inventory Reconciliation / Synchronization
• Service Order Publication
• Service Order Tracking & Management
• Service Order Validation
• Service Performance Analysis
• Service Performance Monitoring
• Service Performance Reporting
• Service Problem Analysis
• Service Problem Correction & Resolution
• Service Problem Model Establishment
• Service Problem Monitoring
• Service Problem Reception
• Service Problem Reporting
• Service Problem Tracking & Management
• Service Quality Analysis
• Service Quality Collection & Monitoring
• Service Quality Model Establishment
• Service Quality Reporting
• Service Termination Points Determination
• Service Test Command and Control
• Service Test Lifecycle Management
• Service Test Services
• Service Test Strategy and Policy Management
• Service-Resource Inventory
• Solution Design
• Solution Pricing
• Solution Requirements Capture
• Space Planning
• Spares & Warehouse Inventory Management
• Strategic Planning
• Supplier/Partner Assurance Management
• Supplier/Partner Data Collection
• Supplier/Partner Invoice Reconciliation
• Supplier/Partner Order Management
• Supplier/Partner Portal
• Supplier/Partner Product Lifecycle Management
• Supplier/Partner Relationship Management
• Supplier/Partner Reporting
• Supplier/Partner Workflow
• Supply Chain Order Tracking Management
• Supply Chain Planning
• Tactical Planning
• Tax Calculation
• Telesales
• The Business Reference Model
• Time Reporting & Attendance Management
• Transactional Document Formatter
• Transactional Document Generator
• Transportation & Travel Service
• Transportation Management
• Usage Event Error Management
• Usage Event Processing
• Virtual Network Operators (Dealers)
• Voice Channel Contact
• Voucher Management
• Vulnerability Management
• Wholesale / Interconnect Billing
• Work Order Analysis
• Work Order Assignment & Dispatch
• Work Order Tracking & Management
• Workforce Configuration and Setup
• Workforce Management Reporting
• Workforce Schedule Management