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1.3.4.1.4 Validate Customer Satisfaction

(4) eTOM Process Type Validate Customer Satisfaction (5) eTOM Process Type Validate Solution Predicted/Expected Value (5) eTOM Process Type Validate Satisfaction of Customer (5) eTOM Process Type Initialize after-sales processes

1.3.4.1.4 Validate Customer Satisfaction

Diagram Description

Validate that predicted/expected value is delivered by the solution and initialize the after-sales processes (billing and assurance).


Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:43