The objective of the Customer Order Orchestration process is to ensure customer order provisioning activities are orchestrated, managed and tracked efficiently to meet the agreed committed availability date.
For a dedicated Customer Order, the Customer Order Orchestration process is responsible for:
• Customer Order provisioning orchestration:
o Dynamically build and schedules the product delivery workflow (sequencing Customer Order Items). This activity takes into account
§ Constraints and validation rules between Products inside the Customer Order according to pre-requisites between products, or successive Customer Orders including modification or cancellation (in-flight changes)
§ Any type of business rules based on information even external to the Customer Order. For example : high priority for VIP customers
o Orchestrates the Customer Order Items associated with the Product being provisioned according to the workflow
o Triggers exception process or delivery planning update, depending on Customer Order events such as cancellation or delivery events.
• Customer Order provisioning activities identification: Identifies & publishes corresponding components needed for each Customer Order Item associated with a product
o Identifies & publishes CustomerFacingServices needed for each non-tangible product realised by the enterprise. The request will result in Service Orders through Issue Service Order process
o Identifies & publishes Resources needed for each tangible product stored by the enterprise. The request will result in Resource Orders through Issue Resource Orders process
o Identifies & publishes Supplier products needed for each product not realized by the company. The request will result in Business / Partner Orders through Issue Business / Partner Orders
• Customer Order provisioning activities tracking: Captures the components delivery status and deduces the status of the products it publishes. The delivery statuses concern the following:
o CustomerFacingServices order items published by “Service Configuration and Activation” process,
o Resources order items published by “Resource Provisioning” process,
o And Supplier products order items published by “Business Partner Order Handling ” process