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1.3.7.1 Isolate Customer Problem

(4) eTOM Process Type Create Known record (4) eTOM Process Type Create customer problem restoration plan (4) eTOM Process Type Obtain permanent fix or workarounds (4) eTOM Process Type Identify Root Cause / Check for Workarounds (4) eTOM Process Type Categorize Customer Problem (3) eTOM Process Type Isolate Customer Problem (4) eTOM Process Type Verify Product Configuration (4) eTOM Process Type Perform Specific Customer Problem Diagnostics (4) eTOM Process Type Perform Specific Customer Problem Tests (4) eTOM Process Type Notify T&M Root Cause Customer Problem

1.3.7.1 Isolate Customer Problem

Diagram Description

Identify the root cause of the customer problem.

Issues


Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:43