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1.4.7.6 Track & Manage Service Quality Performance Resolution

(3) eTOM Process Type Track & Manage Service Quality Performance Resolution (4) eTOM Process Type Coordinate Service Quality (4) eTOM Process Type Request Service Performance Degradation Report Creation and Update (4) eTOM Process Type Update First in Service Testing Results (4) eTOM Process Type Cancel Service Performance Degradation Report (4) eTOM Process Type Escalate/End Service Performance Degradation Report (4) eTOM Process Type Clear Service Performance Degradation Report Status (4) eTOM Process Type Engage External Service Suppliers

1.4.7.6 Track & Manage Service Quality Performance Resolution

Diagram Description

Efficiently assign, coordinate and track specific service performance analysis, restoration and improvement activities, and escalate any open service performance degradation reports in jeopardy.

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Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:47