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1.3.7 Problem Handling

(2) eTOM Process Type Problem Handling (3) eTOM Process Type Create Customer Problem Report (3) eTOM Process Type Isolate Customer Problem (3) eTOM Process Type Report Customer Problem (3) eTOM Process Type Track & Manage Customer Problem (3) eTOM Process Type Close Customer Problem Report (3) eTOM Process Type Correct & Recover Customer Problem

1.3.7 Problem Handling

Diagram Description

Responsible for receiving trouble reports from customers, resolving them to the customer’s satisfaction and providing meaningful status on repair and/or restoration activity to the customer.

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Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:43