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Application Framework (TAM)

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Frameworx Processes

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Customer Self Empowered Fulfillment

Frameworx Function Self Service Shopping cart driven order management Frameworx Function Self Service Reports on fulfillment and SLA aspects Frameworx Function Self Service Quote Price information Frameworx Function Self Service Product catalogue and Offerings browsing Frameworx Function Self Service Order Status Enquiry Frameworx Function Self Service Knowledge Management Access Frameworx Function Self Service Installation preferences capture Frameworx Function Self Service customer SLA preferences capture Frameworx Function Self Service Check Eligibility Frameworx Function Self service Check Compatibility Frameworx Function Self service Check Availability Frameworx Function Self Service Bulk ordering Frameworx Function Self service Account creation for anonymous user Frameworx Function Self service Access to Call center agents Frameworx Function Rate plan amendment Self Service Frameworx Function Guided selling driven view for offer eligibility Frameworx Function Customer hierarchy driven self service ordering Frameworx Function Corporate self service Mass changes Frameworx Function Corporate self service Equipment management Frameworx Function Business customer self service of Eligibility Frameworx Function Assigned products maintenance (2) TAM Application Type Customer Self Empowered Fulfillment

Customer Self Empowered Fulfillment


Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 13:33