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1.3.4.1.2 Analyze & Manage Customer Risk

(4) eTOM Process Type Analyze & Manage Customer Risk (5) eTOM Process Type Ensure Risk Analysis Basis (5) eTOM Process Type Ensure Consistent Risk Analysis (5) eTOM Process Type Determine Customer Risk (5) eTOM Process Type Identify Risk Management Treatment

1.3.4.1.2 Analyze & Manage Customer Risk

Diagram Description

Ensure that a consistent customer risk assessment is used across the Enterprise and ensure that risk analysis is based on information collected from all processes.


Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:43