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1.3.7.3 Track & Manage Customer Problem

(4) eTOM Process Type Escalate Customer Problem to support team (4) eTOM Process Type Prioritize Customer Problem (3) eTOM Process Type Track & Manage Customer Problem (4) eTOM Process Type Coordinate Customer Problem (4) eTOM Process Type Cancel Customer Problem (4) eTOM Process Type Escalate/End Customer Problem (4) eTOM Process Type Monitor Customer Problem Jeopardy Status

1.3.7.3 Track & Manage Customer Problem

Diagram Description

Ensure that recovery activities are assigned, coordinated and tracked efficiently, and that escalation is invoked as required for any open customer problem reports in jeopardy.

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Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:43