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1.3.8.1 Assess Customer QoS/SLA Performance

(3) eTOM Process Type Assess Customer QoS/SLA Performance (4) eTOM Process Type Collect QoS Information (4) eTOM Process Type Convert QoS Information (4) eTOM Process Type Check QoS Thresholds Met (4) eTOM Process Type Maintain Overview of Product Offering Quality (4) eTOM Process Type Prepare/Follow-up for Performance Reviews (4) eTOM Process Type Carry Out Performance Reviews

1.3.8.1 Assess Customer QoS/SLA Performance

Diagram Description

Manage the overall assessment of the customer QoS/SLA performance


Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:44