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1.3.5.9 Customer Interface Management

(3) eTOM Process Type Customer Interface Management (4) eTOM Process Type Manage Request (Including Self Service) (4) eTOM Process Type Analyze & Report on Customer (4) eTOM Process Type Mediate & Orchestrate Customer Interactions

1.3.5.9 Customer Interface Management

Diagram Description

Managing all interfaces between the enterprise and potential and existing customers.

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Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:43