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1.3.8 Customer QoS/SLA Management

(2) eTOM Process Type Customer QoS/SLA Management (3) eTOM Process Type Assess Customer QoS/SLA Performance (3) eTOM Process Type Create Customer QoS Performance Degradation Report (3) eTOM Process Type Manage QoS/SLA Violation (3) eTOM Process Type Track & Manage Customer QoS Performance Resolution (3) eTOM Process Type Report Customer QoS Performance (3) eTOM Process Type Close Customer QoS Performance Degradation Report

1.3.8 Customer QoS/SLA Management

Diagram Description

Monitoring, managing and reporting of delivered vs. contractual Quality of Service (QoS), as defined in the enterprise’s service descriptions, customer contracts or product catalogue.

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Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:44