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1.4.7 Service Quality Management

(2) eTOM Process Type Service Quality Management (3) eTOM Process Type Monitor Service Quality (3) eTOM Process Type Create Service Performance Degradation Report (3) eTOM Process Type Analyze Service Quality (3) eTOM Process Type Track & Manage Service Quality Performance Resolution (3) eTOM Process Type Improve Service Quality (3) eTOM Process Type Close Service Performance Degradation Report (3) eTOM Process Type Report Service Quality Performance

1.4.7 Service Quality Management

Diagram Description

Encompasses monitoring, analyzing and controlling the performance of the service perceived by customers.

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Created from the TM Forum Model Frameworx 19.0 on 8/29/2019 at 12:47