The Customer domain represents roles, information and activities carried out by parties (e.g. individuals / organizations) playing roles that are involved in the management of and all types of contact with customers as they acquire, use, pay for and are supported for goods and services (i.e. products) that they obtain from an enterprise. Activities include: Strategy to Readiness (e.g. customer strategies, capabilities, customer lifecycle management) and Operations (e.g. customer relationship management , data, privacy, interactions, communications, orders, accounts, balances, service level agreements (SLAs), training, problems, cases, invoices, payments, disputes, collections, loyalty, performance, usage statistics, analytics and support).