Category: (2) TAM Application Type
Application Identifier: 5.10.3
Maturity Level: 4
Adjustments applications provide appropriate functionality to create transactions that affect a customer’s account balance as a result of an assessment or dispute.
The purpose of Adjustments is to adjust customer's account balance based on the result of a detailed assessment or dispute. Possible adjustments may include tax adjustments, account/invoice/charge level adjustment, good will adjustment as well as refund or credits.
All adjustments are made based on schedule of authorization polices. The customer service representative (CSR) can also consider the history and nature of previous dispute & adjustment requests made by the customer.