Category: (4) TAM Application Type
Application Identifier: 5.3.1.2.1
Maturity Level: 4
The Customer Order Capture function registers the orders independently of the sales channel used (internal distribution such as Telco Points of Sales, Outsourcer, external distribution such as Dealer, Reseller…, Telco Call Centres, Customer Self-Service, or the medium used (face-to-face, phone, Web/Wap, email, mail/ fax…). It can concern a new commercial offer order (for a new or an existing customer), the update of installed offer, products or the termination of some installed offers or products…