Category: (2) TAM Application Type
Application Identifier: 5.3.3
Maturity Level: 4
Customer Order Orchestration applications provide workflow and orchestration for the Customer Order Management area.
Customer Order Distribution - The Customer Order Orchestration application provides workflow and orchestration capability across Customer Order Management. This application will have the ability to either orchestrate via triggering another application to retrieve the order request from a common data repository or distribute the customer order and/or order requests.
It also allows for the submission of a retro-active order with a past effective date (e.g. retroactive price plan change) and the handling of manual intervention requests (for order fallouts).