Frameworx Process: Analyze Journey Trends

Category: (5) eTOM Process Type

Process Identifier: 1.3.2.4.3.1

Original Process Identifier:

Maturity Level: 4

Description

Analyzing the change in journey over a time period.

Extended Description

Analyze Journey Trends process involves analyzing how a journey has changed over a time frame to compare the changes in results and what are the reasons behind the change.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(5) eTOM Process Type Analyze Journey Trends

Appears on these diagrams:

• 1.3.2.4.3 Analyze Journey

Issues

• Business Process Framework 16.0 Addition

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