Frameworx Application: Billing Inquiry Dispute & Adjustment Management

Category: (3) TAM Application Type

Application Identifier: 5.6.3.3

Maturity Level: 4

Overview

The purpose of Billing Inquiry Dispute & Adjustment Management application is to support the customer service representative (CSR) in Billing Inquiry, Dispute & Adjustment Management

Functionality

Supported Business Services

(3) TAM Application Type Billing Inquiry Dispute & Adjustment Management

Appears on these diagrams:

• 5.6.3 CSR Billing

Issues

• Application Framework 17.0 Addition

Frameworx Domains (Horizontal)

• Customer Domain

---