Category: (2) TAM Application Type
Application Identifier: 5.17.3
Maturity Level: 4
Case Correlation & Analysis applications provide appropriate functionality to relate cases to other reported cases (past or present) as appropriate.
Case Correlation & Analysis applications provide appropriate functionality to relate cases as appropriate.
Case correlation can include correlation of multiple cases that have the same root cause as can be correlated within the customer layer.
It is not expected that this application will relate cases to service or resource level troubles. This functionality is expected to be in the service layer.