Frameworx Application: Customer Problem Reporting

Category: (2) TAM Application Type

Application Identifier: 5.8.6

Maturity Level: 4

Overview

Customer Problem Reporting applications provide the necessary functionality to report on the status of open/ closed customer problems.

Functionality

Customer Problem Reporting functionality includes the following:

• Generate operational reports, as well as reports against various metrics.
• Generate customer problem lifecycle tracking reports

Supported Business Services

(2) TAM Application Type Customer Problem Reporting

Appears on these diagrams:

• 5.8 Customer Problem Management
• Customer Problem Reporting

is a more detailed diagram for the

• Customer Problem Reporting

Frameworx Domains (Horizontal)

• Customer Domain

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