Frameworx Application: Operations Portal

Category: (3) TAM Application Type

Application Identifier: 5.22.1.1

Maturity Level: 4

Overview

The Operations Portal encompasses Portal Infrastructure for internal / center use into which functional components are plugged. The Framework provides the “foundation” for the development of agent-facing functionality.

Functionality

Supported Business Services

(3) TAM Application Type Operations Portal

Appears on these diagrams:

• 5.22.1 Role-Based Portal
• Operations Portal

is a more detailed diagram for the

• Operations Portal

Issues

• Application Framework 13.0 Addition

Frameworx Domains (Horizontal)

• Customer Domain

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