Frameworx Application: Collection

Category: (3) TAM Application Type

Application Identifier: 5.6.3.1

Maturity Level: 4

Overview

The purpose of collection application is to support the customer service representative (CSR) in collection activities. Most of the collection activities are executed automatically through Collection Management.

Functionality

The purpose of collection application is to support the customer service representative (CSR) in collection activities. Most of the collection activities are executed automatically through Collection Management. The functionality includes:

• Collection inquiries – query treatment path and collection history

• Perform manual collection activities (e.g. make call)

• Payment arrangement settlement - Payment arrangement settlement with the customer

• Issue write-offs

• Manual intervention in collection treatment

• Force account into collection / Stop collection treatment

• Change collection policy

• Pause / Resume collection treatment

• Collection agent reassignment– Change the agent responsible for a specific collection activity.

Supported Business Services

(3) TAM Application Type Collection

Appears on these diagrams:

• 5.6.3 CSR Billing
• Collection

is a more detailed diagram for the

• Collection

Frameworx Domains (Horizontal)

• Customer Domain

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