Category: (1) TAM Application Type
Application Identifier: 5.22
Maturity Level: 4
The Customer and Network Care domain supports all tools, technology and services that enable a Service Provider and affiliate Care organizations to support customer inquiries and requests. The domain encompasses Billing, Assurance, Ordering and Provisioning domains related inquiries/issues. This domain supports voice, chat, email, postal mail, and faxes. eService is noted but is addressed in a separate domain.The domain supports all operational tools used by the customer service / work center community including desktops and associated user interfaces. The domain also supports back-office operations as well as center management.
Customer & Network Care functionality includes the following: