Category: (2) TAM Application Type
Application Identifier: 5.3.10
Maturity Level: 3
Customer Order Rules Management application is responsible for the management of rules used in order validations, enrichment or any dynamic, decision-based action.
In addition to Product Catalog rules (like cross/up sell rules, compatibility rules, eligibility rules, address/service availability rules, etc.) some specific types of rules must be available for all decision-based actions on customer order. These rules could be: customer fraud check, decomposition rules, priority rules, order duplication prevention rules, complex rules involving multi-system checks, etc. The rules are used in customer order related applications.