Category: (2) TAM Application Type
Application Identifier: 5.10.2
Maturity Level: 4
Dispute Management applications provide necessary functionality to identify, track, and assign an appropriate disposition to contested charges.
When a customer questions a charge, account representatives work with the customer to resolve the disputed charge. Open disputes are entered into the dispute management system where an audit process keeps track of its progress until it’s closed. An agreed-upon adjustment with notations is entered pending research and approval.