Frameworx Process: Recommend Customer Experience Improvement

Category: (5) eTOM Process Type

Process Identifier: 1.3.2.4.3.5

Original Process Identifier:

Maturity Level: 4

Description

Recommend customer experience improvement(s) according to the analysis.

Extended Description

Recommend Customer Experience Improvements process involves coming up with customer experience recommendations according to the various analysis conducted on the journeys.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(5) eTOM Process Type Recommend Customer Experience Improvement

Appears on these diagrams:

• 1.3.2.4.3 Analyze Journey

Issues

• Business Process Framework 16.0 Addition

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