Frameworx Application: Customer Problem Resolution

Description
Associations

Category: (2) TAM Application Type

Application Identifier: 5.8.4

Maturity Level: 4

Overview

Customer Problem Resolution applications provide the necessary functionality to automatically resolve a customer reported or affected problem back to the original state (ie, restore service). This maybe done through fault resolution or implementing a bypass to the problem.

Functionality

Customer Problem Resolution functionality includes:

Taking necessary measures to address the problem and correct it
Utilize resource and service problem management functions to appropriately repair the customer product or service, restoring it to its expected state.

Supported Business Services

(2) TAM Application Type Customer Problem Resolution

Appears on these diagrams:

5.8 Customer Problem Management

Issues

Application Framework 13.0 Modification

Frameworx Domains (Horizontal)

Customer Domain