Frameworx Process: Select Journey Phase

Category: (6) eTOM Process Type

Process Identifier: 1.3.2.4.1.1.2

Original Process Identifier:

Maturity Level: 4

Description

Selecting relevant journey phases that need to be analyzed

Extended Description

Select Journey Phase process involves utilizing the TMForum Experience Lifecycle model to select relevant journey phases per channel to be analyzed for a particular journey.   For example analyzing how a customer "Pays" through different channels such as Website, IVR, Franchisee, etc.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(6) eTOM Process Type Select Journey Phase

Appears on these diagrams:

• 1.3.2.4.1.1 Select Touchpoint

Issues

• Business Process Framework 16.0 Addition

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