Frameworx Application: Center Administration

Category: (2) TAM Application Type

Application Identifier: 5.22.2

Maturity Level: 4

Overview

Center Administration provides care-center administrators tools that enable them to efficiently manage center operations. Operations would include center productivity, performance metrics collection, training as well as force and skill assignment.

Functionality

Center Administration provides the following functionality:

·       Center Productivity Management

·       Center Compliance & Training

·       Center Force, Schedule & Skill Management

·       Center Work Queue Management

Supported Business Services

(2) TAM Application Type Center Administration

Appears on these diagrams:

• 5.22 Customer & Network Care
• 5.22.2 Center Administration

is a more detailed diagram for the

• 5.22.2 Center Administration

Issues

• Application Framework 13.0 Addition

Frameworx Domains (Horizontal)

• Customer Domain

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