Category: (2) TAM Application Type
Application Identifier: 5.2.4
Maturity Level: 4
Overview
Document Archiving is used to store compressed transactional document for future retrieval e.g. by customer care, self care or reprint.
Functionality
Document Archiving is used to store compressed transactional
documents for future retrieval e.g. by customer care, self care or reprint.
Functionality includes:
- Compression and storage of transactional document data
- Retrieval mechanisms for external systems - Retrieval
mechanisms for external systems. External systems can be customer care, self
care or offline storage systems.
- Archive maintenance and administrative functions -
Archive maintenance and administrative functions. Typical documents are stored
online for short periods. Maintenance implies offloading to external storage
depending on retention periods.
Supported Business Services
