Frameworx Application: Service Quality Model Establishment

Category: (2) TAM Application Type

Application Identifier: 6.9.1

Maturity Level: 4

Overview

Service Quality Model Establishment applications provide the necessary functionality to establish what will be monitored and how it will be monitored in terms of service quality.

Functionality

Service Quality Model Establishment functionality includes:

• Definition of the service quality model and its dependencies
• Establishment of KQIs and SLOs
• Accepting input from customer contracts or service definitions.
• Establishment of data sources for monitoring of the above

Supported Business Services

(2) TAM Application Type Service Quality Model Establishment

Appears on these diagrams:

• 6.9 Service Quality Management
• Service Quality Model Establishment

is a more detailed diagram for the

• Service Quality Model Establishment

Frameworx Processes (Automated TAM to eTOM)

• Coordinate Service Quality
• Enable Service Quality Management
• Improve Service Quality
• Manage Service Performance Quality Data
• Service Quality Management

Frameworx Domains (Horizontal)

• Service Domain

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