Frameworx Application: Service Performance Analysis

Category: (2) TAM Application Type

Application Identifier: 6.7.2

Maturity Level: 4

Overview

Service Performance Analysis applications provide the necessary functionality to continuously analyze the performance of the various service providers’ services.The analyzed data is logged and made available for reporting, and present analysis results made available as notifications for immediate action in case of significant deviation.

Functionality

Service Performance Analysis applications provide the necessary functionality to analyze the performance of the various service provider's services.  This includes:

• Analyzing performance data received from Service Performance Monitoring, considering service topology
• Determining the root causes of service performance degradations
• Provide recommendations for performance improvements

Supported Business Services

(2) TAM Application Type Service Performance Analysis

Appears on these diagrams:

• 6.7 Service Performance Management
• Service Performance Analysis

is a more detailed diagram for the

• Service Performance Analysis

Frameworx Processes (Automated TAM to eTOM)

• Assess Performance of Existing Services
• Correlate Service Performance Event Notifications
• Generate Service Performance Degradation Problem
• Perform Specific Service Performance Diagnostics
• Request Service Performance Degradation Report Creation and Update

Frameworx Domains (Horizontal)

• Service Domain

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