Category: (4) eTOM Process Type
Process Identifier: 1.4.7.5.1
Original Process Identifier: 1.1.2.4.5.1
Maturity Level: 4
This process creates a new Service Performance Degradation Report as a result of specific service performance notifications undertaken by the Monitor Service Performance processes, or at the request of analysis undertaken by other Customer-Ops, Service-Ops or Resource-Ops processes which detect that some form of deterioration or failure has occurred requires an assessment of the specific service performance.
Not used for this process element
Not used for this process element
This process creates a new Service Performance Degradation Report as a result of specific service performance notifications undertaken by the Monitor Service Performance processes, or at the request of analysis undertaken by other CRM, SM&O or RM&O processes which detect that some form of deterioration or failure has occurred requires an assessment of the specific service performance.
Not used for this process element
Not used for this process element
This process creates a new Service Performance Degradation Report as a result of specific service performance notifications undertaken by the Monitor Service Performance processes, or at the request of analysis undertaken by other CRM, SM&O or RM&O processes which detect that some form of deterioration or failure has occurred requires an assessment of the specific service performance.
Not used for this process element
Not used for this process element