Frameworx Process: Request Other Parties Performance Degradation Report Creation and Update

Category: (4) eTOM Process Type

Process Identifier: 1.5.9.6.2

Original Process Identifier: 1.1.3.4.6.2

Maturity Level: 4

Description

This process generates the respective other parties problem report creation request(s) to Initiate other parties Problem Report processes based on specific resource performance degradation reports where analysis the root cause is related to other parties products.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process generates the respective S/P problem report creation request(s) to Initiate S/P Problem Report processes based on specific resource performance degradation reports where analysis the root cause is related to S/P products.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process generates the respective S/P problem report creation request(s) to Initiate S/P Problem Report processes based on specific resource performance degradation reports where analysis the root cause is related to S/P products.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Request Other Parties Performance Degradation Report Creation and Update

Appears on these diagrams:

• 1.5.9.6 Track & Manage Resource Performance Resolution

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

---