Frameworx Process: Monitor Customer Problem Jeopardy Status

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.3.4

Original Process Identifier: 1.1.1.6.3.4

Maturity Level: 4

Description

Monitoring the jeopardy status of open customer problem reports

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Ensure that any open customer problem reports in jeopardy are identified and reporetd

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Ensure that any open customer problem reports in jeopardy are identified and reporetd

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Monitor Customer Problem Jeopardy Status

Appears on these diagrams:

• 1.3.7.3 Track & Manage Customer Problem

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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