Frameworx Process: Issue Customer Problem Management Summaries

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.2.5

Original Process Identifier: 1.1.1.6.2.5

Maturity Level: 4

Description

This process issues specialized summaries of the efficiency and effectiveness of the overall Customer Problem resolution process. These specialized summaries could be specific reports required by specific audiences.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Issue specialized summaries of the efficiency and effectiveness of the overall S/P problem resolution process. These specialized summaries could be specific reports required by specific audiences.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Issue specialized summaries of the efficiency and effectiveness of the overall S/P problem resolution process. These specialized summaries could be specific reports required by specific audiences.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Issue Customer Problem Management Summaries

Appears on these diagrams:

• 1.3.7.2 Report Customer Problem

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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