Frameworx Process: Clear Service Performance Degradation Report Status

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.6.6

Original Process Identifier: 1.1.2.4.6.6

Maturity Level: 4

Description

This process informs the Close Service Performance Degradation Report process by modifying the Service Performance Degradation Report status to cleared when the specific service performance quality issues have been resolved.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process informs the Close Service Performance Degradation Report process by modifying the Service Performance Degradation Report status to cleared when the specific service performance quality issues have been resolved.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process informs the Close Service Performance Degradation Report process by modifying the Service Performance Degradation Report status to cleared when the specific service performance quality issues have been resolved.

Candidate Optional

Not used for this process element

Candidate Interactions

This process informs the Close Service Performance Degradation Report process

(4) eTOM Process Type Clear Service Performance Degradation Report Status

Appears on these diagrams:

• 1.4.7.6 Track & Manage Service Quality Performance Resolution

Frameworx Applications (Automated eTOM to TAM)

• Service Performance Reporting

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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