Frameworx Process: Cancel Customer Problem

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.3.2

Original Process Identifier: 1.1.1.6.3.2

Maturity Level: 4

Description

This process cancels a Customer Problem Report when the specific trouble was related to an incorrect customer problem report.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Cancels a Customer Problem Report when the specific trouble was related to an incorrect customer problem report.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Cancels a Customer Problem Report when the specific trouble was related to an incorrect customer problem report.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Cancel Customer Problem

Appears on these diagrams:

• 1.3.7.3 Track & Manage Customer Problem
• 1.3.7.3 Track & Manage Customer Problem Flow

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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