Frameworx Process: Create Customer QoS Performance Degradation Report

Category: (3) eTOM Process Type

Process Identifier: 1.3.8.4

Original Process Identifier: 1.1.1.7.4

Maturity Level: 4

Description

Create a new customer QoS performance degradation report

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Create Customer QoS Performance Degradation Report

Appears on these diagrams:

• 1.3.8 Customer QoS/SLA Management
• 1.3.8.4 Create Customer QoS Performance Degradation Report

is a more detailed diagram for the

• 1.3.8.4 Create Customer QoS Performance Degradation Report

Frameworx Applications (Automated eTOM to TAM)

• Customer SLA Issue Reception

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• eHealth View
• NetVision V3.7

---