Category: (4) eTOM Process Type
Process Identifier: 1.3.3.9.1
Original Process Identifier: X.X.X.X.X.X
Maturity Level: 3
Customer Order Provisioning Orchestration is resposile for:
*Dynamically build and schedules the product delivery workflow (sequencing Customer Order Items). This activity takes into account:
-Constraints and validation rules between Products inside the Customer Order according to pre-requisites between products, or successive Customer Orders including modification or cancellation (in-flight changes)
-Any type of business rules based on information even external to the Customer Order. For example : high priority for VIP customers
*Orchestrates the Customer Order Items associated with the Product being provisioned according to the workflow
*Triggers exception process or delivery planning update, depending on Customer Order events such as cancellation or delivery events.
Not used for this process element.
Not used for this process element.
Not used for this process element.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.