Category: (3) eTOM Process Type
Process Identifier: 1.3.3.9
Original Process Identifier:
Maturity Level: 3
Customer Order Orchestration ensures customer order provisioning activities are orchestrated, managed and tracked efficiently to meet the agreed committed availability date.
The objective of the Customer Order Orchestration process is to ensure customer order provisioning activities are orchestrated, managed and tracked efficiently to meet the agreed committed availability date. For a dedicated Customer Order, the Customer Order Orchestration process is responsible for Customer Order Provisioning Orchestration, Customer Order Provisioning Activities Identification and Customer Order provisioning activities tracking.