Category: (4) eTOM Process Type
Process Identifier: 1.3.1.4.2
Original Process Identifier: 1.1.1.22.5.2
Maturity Level: 4
Undertake trend analysis on retention and loyalty, including customer acquisitions and churn, and the effectiveness of loyalty schemes.
Not used for this process element
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Undertake trend analysis on retention and loyalty, including customer acquisitions and churn, and the effectiveness of loyalty schemes.
Reserved for future use.
Reserved for future use.