Frameworx Process: Validate Satisfaction of Customer

Category: (5) eTOM Process Type

Process Identifier: 1.3.4.1.4.2

Original Process Identifier: 1.1.1.16.1.4.2

Maturity Level: 4

Description

This process ensures that the customer is satisfied that the solution that was actually delivered meets original or updated expectations and agreements and that the solution is operable by the customer.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process ensures that the customer is satisfied that the solution that was actually delivered meets original or updated expectations and agreements and that the solution is operable by the customer.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process ensures that the customer is satisfied that the solution that was actually delivered meets original or updated expectations and agreements and that the solution is operable by the customer.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(5) eTOM Process Type Validate Satisfaction of Customer

Appears on these diagrams:

• 1.3.4.1.4 Validate Customer Satisfaction

Issues

• Business Process Framework 13.0 Modification
• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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