Category: (1) TAM Application Type
Application Identifier: 6.7
Maturity Level: 4
Overview
Service Performance Management Applications monitor, analyze, and report on the end-end service performance. This can include a real-time, end-to-end view to ensure that each service is functioning correctly as well as a historical view. These applications build on the Resource Performance data and active end-end service performance test data to provide a view of a service.These applications provide a key input to determine the Quality of Service.
Functionality
The main
functions of the Service Performance Management Applications are:
- Collection
of Resource Performance Data from the Resource Management Applications (or
directly in the absence of Resource Performance Management application)
- Collection
of Service Performance data through end-to-end tests done internally through
the application or external Service Test applications.
- Map
the Performance data to Service Topology
- Calculate
Service related KPIs, KQIs
- Long-term
performance archive
- Short-term
performance repository
- Input
to Service planning and forecasting applications
- Identification
of Service related problems
- Historical
trending
- Service
triage / testing
- Service
Performance “dashboard”
Supported Business Services
