Frameworx Application: Service Problem Management

Category: (1) TAM Application Type

Application Identifier: 6.5

Maturity Level: 4

Overview

Service Problem Management applications are responsible for receiving service affecting customer problems as well as network troubles/faults, relating the various problems, and resolving them in an efficient manner. The present operational status is made available as notifications for immediate action in case of significant operational deviation.

Functionality

Service Problem Management functionality includes:

• Service Problem Reception
• Service Problem Analysis
• Service Problem Correction & Resolution
• Service Problem Tracking & Management
• Service Problem Reporting

Supported Business Services

(1) TAM Application Type Service Problem Management

Appears on these diagrams:

• 6. Service Management Domain
• 6.5 Service Problem Management
• Application Framework Level 1 Overview

is a more detailed diagram for the

• 6.5 Service Problem Management

Frameworx Domains (Horizontal)

• Service Domain

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