Category: (2) TAM Application Type
Application Identifier: 9.1.3
Maturity Level: 4
RA Monitoring applications provide the necessary functionality to collect and monitor datafrom within fulfillment, assurance, and billing, as well as information from supplier/partner transactions. This includes data collectedfrom the product, service, and resource (network) layers.
RA Monitoring applications alsopull data from multiple sources and bash the results. These applications also analyze processes (both interprocess and intraprocess) for RA anomalies.
RA Monitoring looks for situations that are outside of the established baselines and triggers alerts when those situations are detected for further analysis.RA Monitoring looks for both "immediate" anomalies as well as predicts anomaliesvia trend analysis.
RA Monitoring can also consider proactive measures such as acceptance testing of new or updated products, business or system flows, etc.