Category: (2) TAM Application Type
Application Identifier: 3.8.1
Maturity Level: 4
Contract Generation applications provide the functionality to generate a contract.
Contract Generation - Contract Generation maintains predefined contract options and templates that are maintained for different services. Pricing information (which includes negotiated rates and discounts) is passed to the contract generation process. The Sales team will work with the customer to select available contract service elements, and generate a contract as well as appropriate service level agreements (SLAs). Service provider representatives and the Customer may be required to sign the contract before service can be ordered. In some cases counter-signatures may also be required.