Category: (1) TAM Application Type
Application Identifier: 3.8
Maturity Level: 4
Contract Management applications provide necessary functionality to facilitate a contract pertaining to a given customer solution.
Contract Management handles the creation of the customer’s contract and any associated service level agreements, including approval of custom language, customer contract sign-off, appropriate counter signature and contract expiration. Elements of the contract will flow through to ordering, assurance, and billing processes.