Frameworx Application: Service Quality Reporting

Category: (2) TAM Application Type

Application Identifier: 6.9.4

Maturity Level: 4

Overview

Service Quality Reporting applications generate various reports on service quality and makes them available for consumption.

Functionality

Service Quality Reporting applications generate various reports on service quality and makes them available for consumption.

Service Quality Reporting also supplies visual aids to both customers and operators to glean information about service quality impacts.

Supported Business Services

(2) TAM Application Type Service Quality Reporting

Appears on these diagrams:

• 6.9 Service Quality Management
• Service Quality Reporting

is a more detailed diagram for the

• Service Quality Reporting

Frameworx Processes (Automated TAM to eTOM)

• Close Service Performance Degradation Report
• Distribute Service Provisioning Reports
• Distribute Service Quality Management Reports & Summaries
• Enable Service Quality Management
• Report Service Quality Performance

Frameworx Domains (Horizontal)

• Service Domain

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